Refund policy

This policy applies to digital software licenses sold on digisellers.me. There is no physical return shipment.

1. 14-day unused-key window

You may request a refund within 14 days of purchase if the license key or account has not been activated, redeemed, or disclosed beyond your order confirmation and email.

2. After activation

Once a key is activated on a device, a publisher account is created, or a download is used in a way that consumes the license, the item is generally non-refundable. Software is not “tried on” like clothing. Check system requirements on the product page before you buy.

3. We will refund or replace when

• The key is invalid or already used when first delivered, and we cannot replace it promptly.
• We charged you twice for the same order.
• We cannot deliver the product within 48 hours of confirmed payment (unless you agree to wait).
• A mandatory consumer law in your country requires a refund.

4. We may refuse when

• The key was posted on a forum, chat, or social network.
• Chargeback abuse or conflicting refund requests are detected.
• The request is outside 14 days and no delivery defect exists.
• The product was a custom volume quote fulfilled as agreed.

5. How to request

Email support@digisellers.me with subject “Refund”, your order number, and whether the key was activated. We may ask the publisher to confirm activation status.

6. Method and timing

Approved refunds go back to the original payment method. Card refunds often appear in 5–10 business days. Replacements are issued as a new key when stock allows.

7. Chargebacks

Contact us before filing a dispute. Unjustified chargebacks may lead to account closure and reporting to the payment network.

8. Promotional pricing

Coupon discounts are refunded as the amount actually paid, not the compare-at price shown on the product card.